• Provide strategic guidance to users in defining or designing processes to meet customer requirements; document existing customer business processes, identify inefficiencies, recommend system improvements, and provide backup support for SAP consultants as needed.
• Communicate with HQ for the implementation, management, and optimization of new and existing processes within the SAP Logistics module to support business requirements.
• Provide full support to users across all relevant sites in North America; identify and understand end-user technical SAP SD and EDI requirements, deliver necessary training and documentation, and maintain strong professional relationships to ensure ongoing support.
• Monitor and report on the status of system issues, proactively review and interpret performance against operating standards, and provide detailed results and reports.
• Support on-call troubleshooting and resolve critical system issues in a timely manner.

• Experience as a functional or business consultant specializing in SAP applications.
• Hands-on functional configuration and design experience in S/4HANA environment.
• Experienced in processing a variety of EDI document types and familiar with EDI standards/architecture.
• Project management experience involving conceptualization, organization, planning, test execution, user training, and documentation of training materials.
• Demonstrated experience and understanding of the System Development Life Cycle (SDLC), application development dynamics, and IT practices/methods.
• Bilingual (Fluent in both Korean and English - Essential for HQ communication)

• Bachelor's degree (BA or BS) in Computer Science, Information Technology, or a related discipline.
• Experience with standard project management tools and methodologies.
• Strong ABAP debugging skills (highly preferred for system analysis).
• Participation in multiple phases of full-lifecycle SAP implementations.
• Strong interpersonal and leadership skills exemplified in a team environment.
• Willingness to challenge established practices and propose value-driven conclusions.
• Ability to understand and prioritize customer needs to accomplish target objectives.
• Excellent time management skills aligned with assigned job roles and project timelines

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.